Allstate Roadside Services Sucks Customer Reviews and Feedback
The Allstate Corporation is an American-based insurance company, headquartered in Northfield Township, Illinois, near Northbrook since 1967. Founded in 1931 as part of Sears, Roebuck and Co., it was spun off in 1993. The company also has personal lines insurance operations in Canada. Allstate Roadside offers fast, trackable and reliable roadside service whether you need a tow, jump start, help with a flat tire or lock-out assistance. Help is available 24/7 right from your phone. And, with three service options, you have the freedom to choose what works for you.
On May 2020 Michelle W. wrote a review for sitejabber, she express that if she could give a zero points to the Allstate review she would: I cancelled Allstate 2 months prior to save money elsewhere yet they keep sending me policy documents and refusing to cancel though my new insurance company has sent them proof I switched twice now, they claim they never received documents! Horrible business! You can only speak to an agent when you cancel with them!
Liability Adjuster (Current Employee) says"They are reporting record profits, buying other companies and layoff a sizable portion of our workforce. We had been promised that performance would play a roll but clearly that was not true Good benifitsEverything else"
Processor (Former Employee) says"I honestly would not recommend! Nobody cares about career progression. They have their people picked as far as promotions and who will and wont progress with the company None"
Insurance Agent (Former Employee) says"Boss was rude , he would cuss at you . He would say things to hurt you. Always made everything into a competition. Only short breaks. Made you work weekends when you were told weekends off."
Allstate Insurance Agent (Former Employee) says"● Work-life balancethis is a very toxic place to work i would not recommend working here.● Job security and advancementmade you click through training so you couldn’t learn it.● Managementworst management i’ve ever had to deal with. they steal your customers and leads● Culturethere were never any leads● Overallthis is literally the worst place i’ve ever worked at.they love to single out the person with the least amount of sales. they wouldn’t help when you needed it and management is absolutely horrible.the things they said to me were traumatizing. do NOT work here."
Owner (Former Employee) says"Company does not want the agents to succeed. Not worth your investment and time. You have no control of rates and rates are triple the competition."
Sales grunt (Former Employee) says"Fired summarily for not giving enough notice to attend my dad’s funeral. My parents live a long way away and I had to make travel arrangements with my siblings, I hopped on a plan then got a text that I was firedWorst management I have experienced in a 35-year career"
Licensed Insurance Sales Producer (Current Employee) says"If I had worked for a different agent, I think I would have stayed with Allstate. I met and exceeded my monthly goals and even after that, my commissions were cut. You’re unappreciated as an employee and the agent isn’t a boss or manager. Greedy, money hungry, drama queen.RUN if you know what’s good for you!It was great without the agent there, the agent brought morale down.So much pressure but no help or compensation."
Claims (Former Employee) says"The only thing that makes this job good is the people who are stuck there with you. Actually, you're not stuck because each year they find stupid reasons to lay people off. Eventually they will have a handful of people swimming in work they can never get caught up on. They DO NOT CARE ABOUT THEIR CUSTOMERS OR CUSTOMER SERVICE AND THAT'S A FACT.payeverything"
Licensed Sales Producer (Former Employee) says"Agencies are managed by individual agents not the company. Expect to be under paid, have unachievable quotas & experience hr violations daily. It's a cesspool.NothingEverything"
South Dakota (Former Employee) says"Just found out my job was impacted and was given a 60 notice. I loved my jobs, coworkers and customers. I felt like my job helped people and the company. I will miss my work and coworkers. But I know I will find another opprutunity that I will love more. NaNa"
Sales Producer (Former Employee) says"do not set up an agency Allstate sets them up to fail then sells the book of business to the next poor soul. As a sales producer you learn pretty quickly you can’t compete with other companies and they pump quotes up 7% over their own online quotes. Run and don’t look back"
Claims Processor/Represented Segment (Former Employee) says"Low pay, no training, no advancement, ridiculous workload, management is terrible all the way up the ladder. Alot of potluck lunches. I did not like it.Health insuranceEverything else"
INSIDE PROPERTY ADJUSTER (Current Employee) says"I have been working at Allstate now for a year. From the day I walked in I could see how they were abusing their employees. I can tell you that I am constantly over worked and over stressed. I have asked management to help me and voiced concerns about burnout and that we have too many claims to realistically take care of everyone and every process every day without working 15 hour days where you don't have to answer the phone. You are constantly interrupted to answer phone calls on other people's claims. Claim load is maxed every single day and people keep quitting because of the stress which is causing us to take more work than is reasonable. The pay is low and I personally do not recieve any benefits. Management is constantly on your case for making mistakes but never train you how to do it correctly in the first place. Training is a joke, they have you sit and do nothing for months then you're supposed to somehow handle claims out of nowhere. The recent announcement of layoffs is endemic of how Allstate treats us: we're expenses to get rid of not people working for the company. If you don't sell your soul you will not do well. I constantly feel on the defensive and like they will fire me for the smallest mistake. No help at all, just burn yourself out until we can get rid of you for someone cheaper. PtoNo benefits, low pay, unacceptable workload, management wants to fire you constantly"
Licensed Sales Agent (Former Employee) says"After this horrible work experience I never want to do insurance sales again the owner changed our pay grade, commissions and bonuses frequently and when it came time to pay you you would have to argue and fight for it. maybe not all Allstate agency owners are annoying and mean like mine was but it put a bad taste in my mouth for Allstate in general. I worked at the Hurst Steigerwald location.NoneInconsistent pay, bonuses, commissions and incentives. Hourly not even enough to survive."
Manager (Former Employee) says"Worked at Allstate for more then 25 years and have witnessed senior management immorally push older workers out the door without any compensation. Specially data management area where they promote not by talent but those willing to move out of illinois. Business and IT are consistently fighting and goals never met. Those on the bottom get berated publicly and is just not a nice place to work. Decisions that AVP makes are not data driven but corporate goals. Directors tend to be push orders with little knowledge of involvement. Terrible culture and not a good place to start your career. Promotions tend to come to those that have a spouse or relative working in the company."
Customer Service Representative (Former Employee) says"Only thing that matters is the almighty buck, Allstate doesn't care about the employee. Always changing the goals to be even more impossible. Just terrible"
Customer Contact Center Licensed Representative (Current Employee) says"I would not recommend this type of job to anyone I know or even didn't like. Definitely do not trust the managers, they do not have your best interests at heart. Do not believe in the company transparency they all spout"
Representative (Former Employee) says"Great start getting into insurance and Learing the basics Allstate has a great computer training and easy platform to use for quotes Working at this office was not great"
Licensed Sales Associate/csr (Former Employee) says"Worked for an Allstate agent 4 years. I quit due to work overload, it was too much. No balance. Most importantly, no growth within agency. Don’t work for an Allstate agent if you’re looking for a long term career."
Team Member (Current Employee) says"do not work here. they are the least transparent company i have ever worked for and i absolutely do not trust them. do yourself a favor and work anywhere else."
Moustafa says"COURSE MISSING IMPORTANT INFORMATION. REPEATITVE ADS SAID GET YOUR PERMIT SAME DAY BUT IT IS A SCAM WASTE OF TIME AND MONEY"
Student says"Took the course but never received my certificate. When I contacted them they charged me an extra $10.00 to purchase a replacement!"
rakibul islam says"This serveice is ridiculous and disgusting. I have to admit the content was great. But their service is crazily ridiculous. I have put my name correctly while opening the account and at the end of the exam it asked me to check all my profile info so that it sends correct info to DMV. At the end of the exam I find that they send the certificate with my husbands name. I dont know where did they get my husbands name. I only used my husbands email as I dont have email. If possible please take the service somewhere else. Nobody wants to spend more than 4 hours and get someone else's name on the cerficate."
Kurt Takara says"Aceable is deceptive on signing you up for the roadside assistance. I did not know that I opted in for this and I got charged every month. Very deceptive practice. In addition, it is difficult to cancel from the website. It is also difficult to get any live support."
In The News
Business Insider reports"My Allstate car insurance is affordable, but that's not why I love it - Business Insider"
The Auto Channel reports"Allstate Roadside Services - Tips To Avoid Pothole Damage"
MoneyWise.com reports"Driving Less Than Ever? Pay-by-the-Mile Coverage Could Cut Your Cut Car Insurance Costs"
Motley Fool reports"Allstate Corp (ALL) Q2 2020 Earnings Call Transcript"